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Mr Cad
Company Policies
Making A Purchase
Making a purchase is extremely straight
forward. As you are browsing through our online catalogue, simply click on the
"Add to Basket" button next to any items that you wish to purchase.
These items will then be added into your "shopping cart."
Once you have added all the items you wish to purchase to the "shopping
cart" and finished browsing, simply click on the "Checkout"
button and you will be taken to our secure server. Here you will be asked to
input your payment and delivery details.
If you are shopping from outside the United Kingdom, place your order as
detailed above, and your credit card company will automatically convert the
transaction into your own currency at the prevailing rate of exchange
We accept Visa, Mastercard, and the UK based Switch, Solo and Delta debit cards.
PLEASE NOTE: We do not charge for any item until it is ready to ship.
Shipping And Handling
UK Shipping:
We now offer three Shipping options for items being delivered to the UK.
You can choose from Standard First Class, Recorded Delivery and Guaranteed Next
Day. For delivery prices please check the table below:
| UK DELIVERY CHARGES |
| Order Value |
Standard First
Class |
Royal Mail |
Guaranteed Next
Day |
| Less
than 15kg |
N/A |
N/A |
£7.00 |
| More
than 15kg |
FREE |
£5.00 |
N/A |
Small packets anywhere:
| EU DELIVERY CHARGES |
| UK Mainland
over 15kg |
AT
COST |
| Scottish
Highlands + Islands up to 15kg |
£22.00 |
| Channel
Islands + Ireland up to 15kg |
£22.00 |
USA & Non EU:
| USA & NON EU DELIVERY
CHARGES |
| Europe
up to 15kg |
£22.00 |
| Worldwide
any weight |
AT
COST |
If you would like any more info on ant of our shipping charges please send us an
email on sales@mrcad.co.uk
Delivery Schedule
We now aim to despatch orders within 1-4
working days.
If you have any special requirements or need something in a hurry, you can email
our customer care manager: sales@mrcad.co.uk
As standard we send UK items Royal Mail First
Class, although this should take 1 working day please be aware that depending on
the time of year there can be some delays. As a rule we prefer to say that
orders normally take approx 1-14 working days to deliver within the UK and just
a few days more for destinations outside of the UK.
If it is going to take longer we will contact you right away.
Back Orders
If your item is not in stock and if we can
order the product again, we will order it for you.
You will always be emailed with the option to cancel your back order if you
would rather not wait.
Tax Charges
All prices exclude V.A.T. charged at 17.5%
VAT No.: 625 638 918
Co. Registration No.: 276995
Place of Registration: UK
Credit Card Security
All credit card numbers are encrypted using 128
bit encryption (look for the gold padlock at the bottom of your browser when at
the "checkout").
Credit Card numbers are only decrypted after they reach our computer.
Credit Card numbers are not held in clear text anywhere on the web.
Guarantee
We provide a 3 month replacement guarantee on
all our products in the event of a manufacturing fault.
Complaints
In the unfortunate event you need to make a
complaint you can contact the customer care manager using the above details or
email direct via: sales@mrcad.co.uk
We aim to acknowledge any complaint within 2 days and resolve it within 7 days.
We will endevour to keep you informed throughout the process.
Returns Policy
Returns Policy - Unwanted Goods
In accordance with the European Distance Selling Regulations 2000 we offer you
the right to cancel your purchase without specifying a reason, as long as it is
within the cancellation period.
The cancellation period expires 7 working days from the day after the day that
you receive your goods.
Should you wish to exercise this right simply notify us at sales@mrcad.co.uk
and we shall refund your money within 30 days of receiving notification.
Please return all unwanted goods to our correspondence address (as detailed
above) and kindly note that we reserve the right to make a deduction from the
refund to cover the direct costs of collecting the goods if they have not been
returned to us.
Returns Policy - Faulty Goods
In the unfortunate event that you receive faulty or damaged goods, a replacement
or refund will be arranged, whichever you prefer. Please contact sales@mrcad.co.uk
and return the goods by mail (recorded delivery please) to our correspondence
address (as detailed here.) We will refund your
postage costs and arrange the replacement / refund within 14 days of receipt of
the goods.
Kindly note that in order for a refund of postage costs to be arranged, a
postage receipt from the post office must be included with the goods.
Changes
to these policies
If we decide to change
any of these policies, we would post such changes on this page so that you are
always aware of what information we have modified, how it will affect you and under what
circumstances it applies.
23rd December
2003.
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